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Lipton

Lipton

www.lipton.com
What is your customer experience with Lipton?

Lipton Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Lipton reviews show a 2.3 star rating from 31 customer reviews, 40% would likely recommend. Overall sentiment is mostly dissatisfied with many reporting quality and packaging problems.

Key Takeaways for Future Customers

  • Expect mixed product quality and watch for defective tea bags and bottled lids.
  • Customer service and refund resolution may be slow; save receipts for complaints.
  • Consider alternatives if you need consistent loose leaf or instant tea availability.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unknown particles, mold, and foreign objects in drinks.
  • Persistent issues with lids too tight and packaging defects causing spills or unusable bags.
  • Reports of poor customer service, unhonored coupons, and refund difficulties.

Positive Feedback

Some consumers still enjoy the taste of Lipton tea and find it usually safe to consume; product variety is valued.

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Media from reviews

Lipton - I have bought a Product but I don't get the amount.
Lipton - Opening bottleLipton - Opening bottle - Image 2Lipton - I have a diet green tea mixed berry. I was taking my lunch and something is in...Lipton - Absolutley discusted iv wasted more tea bags as they tear very easily,Lipton - Absolutley discusted iv wasted more tea bags as they tear very easily, - Image 2Lipton - Complaint about the bag
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Show reviews that mention
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Najib Fag
map-marker Sevierville, Tennessee

Gutless ***

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AI Highlights
  • - Two 100-bag Lipton Black Tea containers yielded only about five bags that brewed.
  • - The product quality is very low and Lipton is seen as lower-grade.

In two 100-bag containers of Lipton Black Tea, I got perhaps five bags that steeped into actual tea, rather than a piss-colored substance posing as tea. The product quality is through the floor.

People already know it's lower-grade tea compared to better brands, the trouble is that Lipton know it too, and are completely embracing profit over product.

Avoid. Render upon the garbage.

User's recommendation: AVOID

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Anonymous
map-marker Fort Worth, Texas

Failed to send me a coupon which was promised to me!!

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AI Highlights
  • - Honor customer service promises to help customers.
  • - Caps are too tight for seniors and people with weak wrists; coupons should be honored at full value.

Honor what the customer service promises to do for customer who without them, you loose!! Caps are to tight for seniors and petsons with weak wrist to open by themselves!!. Instruct your walmarts specially allow your coupons to be honor for the full price on coupon if it say Free or what value coupon says!!

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Elaine S Dpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Opening bottle

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AI Highlights
  • - I've bought the 16oz 12-pack weekly for years.
  • - The seams are hard to open and may leak.
  • - Prices rose by over $3 per pack; I'm switching.
Lipton - Opening bottle
Lipton - Opening bottle - Image 2

I've been buying the 16oz 12-pack for years, one each week, having switched from another brand. I'm not sure of the reasoning for making them impossible to open, but for the past couple of months, I've had to literally saw the seam so I could open them.

If not, it leaks out while I pry it open. It's bad enough that the cost has risen by more than 3 dollars per pack, but then to have them leak all over me - I'm not happy.

It's time to make a switch. Do better, Lipton!

Preferred solution: Fix the problem

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Cecilio Phu

Disappointed

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Im disappointed because they took the paper wraps off of the tea bags. It makes the tea weaker. Could you please at the wraps back to the tea bags?

User's recommendation: I recommend them

View full review
Anonymous
map-marker Wyoming, Michigan

Discontinued Lipton instant tea in the jar

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AI Highlights
  • - Discontinuation of Lipton Instant Tea in the jar.
  • - Wants Lipton Instant Tea in the jar back ASAP; Cold Brew bags don't meet needs.

I'm so DAMNED pissed at Lipton tea for discontinuing the Instant tea in the jar. Lipton Cold Brew tea bags does NOT cut it, HATE it.

I need my instant tea in the jar brought back so DAMN pissed. Cares nothing for it's customers . First Nestea now Lipton tea.

Need my Ice Tea .BRING IT BACK ASAP. Screw Lipton tea company

User's recommendation: DO NOT BUY LIPTON TEA PRODUCTS,

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Jack D Bth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad, bad quality

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AI Highlights
  • - Lipton green tea bags are awfully stinky and taste like an unrecognizable dusty byproduct; the reviewer will never buy Lipton again.
Original review updated Jan 19, 2025

I've tried for the first time the Lipton green tea, which by the way comes in awfully stinky bags, and it was literally the worst green tea I've ever tasted in my life; content of the stinky bag is an unrecognisable dust that could be the byproduct of real tea working process, but it just doesn't taste like it.

I usually avoid stuff labeled Unilever, but this time I asked mom to buy it for me, and her choice was surprisingly bad. I will never, ever buy anything labeled Lipton in the future, so as I've always done before, I just had to give my advice to someone else.

Cons:
  • Bad product

Preferred solution: I'd like to get the knowledge of the consumers

User's recommendation: Don't even touch it

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Thavasi T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have bought a Product but I don't get the amount.

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Lipton - I have bought a Product but I don't get the amount.

I have 300 bought a Product but I don't get the amount.please my money recovery.I am confident that you will send me money after seeing this.

Please send my money back.

Loss:
$300
Pros:
  • 300
Cons:
  • 300

Preferred solution: Full refund

User's recommendation: 300 I have bought a Product but I don't get the amount.

View full review
Anonymous
map-marker Cuero, Texas

I have a diet green tea mixed berry. I was taking my lunch and something is in the drink

Lipton - I have a diet green tea mixed berry. I was taking my lunch and something is in...

I usually purchase these drinks, and on this day I decided to take one to work. On my lunch break I went and took a drink, and quickly noticed something in my bottle. I took a look and was nauseated.

User's recommendation: Before taking a drink to check your bottle!

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Anonymous
map-marker Keighley, Bradford

Absolutley discusted iv wasted more tea bags as they tear very easily,

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AI Highlights
  • - Tears very easily; pieces stay together and tear when pulled apart.
  • - Never had this problem with pyramids I always bought.
Lipton - Absolutley discusted iv wasted more tea bags as they tear very easily,
Lipton - Absolutley discusted iv wasted more tea bags as they tear very easily, - Image 2

Tear very easily as there not seperated, always two together, which means when you try and pull apart they tear so no longer in use, its shocking, never had this problem with pyramids which i always bought!

User's recommendation: Bring back the pyramids

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Anonymous
map-marker Evansville, Indiana

Lids won't come off.

AI Highlights
  • - Lids on Lipton Diet Peach Tea are hard to open.
  • - I have to cut the lid off with a knife.
  • - I may stop buying if there is no improvement.

I don't know what the problem is with the lids on the Lipton Diet Peach Tea but they need to look into it. It's nearly impossible to open a bottle.

I have to take a sharp knife and cut the lid off. I may stop buying if I don't see some improvement.

User's recommendation: Don't buy.

View full review
1 comment
Guest

Glad to see it's not just me

Tabatha J Wev

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about the bag

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AI Highlights
  • - Busted tea bags and tea grains in the tea.
  • - I must strain the tea.
  • - It's the best tea in the world, but I can't keep paying this.
Lipton - Complaint about the bag
Contains 1 confidential file for company representatives

I paid good money for this and I have so much busted tea bags or I don't know why I got so many tea grams in my tea. The box full of them every time make some is full of them I have to strain it.

It's the best tea in the world. But I can't keep paying this amount of money for this and it be like that.

Loss:
$5
Pros:
  • Best tea ever
Cons:
  • It cost a lot and the tea bags are losing tea in the water

Preferred solution: Some more without this problem. Please

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Chaya Lpf

That your product green tea pure and light long leef not available in Kerala Market

Lipton's Log Leaf Green Tea Pure and Light is no longer available in any supermarket in Pathanamthitta District, Kerala, India

View full review
Penny R Ugm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bought Knorrs

Bought Knorrs because i could not find Lipton. It is NOT the same...not even close.

I won't be buying any more. Lipton was sooooo much better tasting.

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Anonymous
map-marker Chester, Pennsylvania

Unsatisfied consumer

AI Highlights
  • - Lipton tea has changed.
  • - Black tea tastes terrible and herbal teas are awful.
  • - They are unhappy because they can't enjoy a morning cup of tea.

Lipton tea has changed and not for the better. Terrible tasting black tea and all other herbal tea's are awful!

Don't waste time or money trying to find something satisfying. Very unhappy since I am not able to enjoy a morning cup of tea Sad

User's recommendation: Coffee

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Sandra B Kth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tropical tea

AI Highlights
  • - They like tropical iced tea but can't find it for purchase.
  • - They want to know if it is still manufactured and where it is available.

Do you still make the tropical iced tea cant find it anywhere. we really like to and we are sad that we cannot find it anywhere for purchase. Hoping you can let me know if you still manufacture it and if you do where can I get it where is it available.

Pros:
  • We love the tea
Cons:
  • We love the tea

Preferred solution: Tropical iced tea

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Mihir Omm

Poor quality assurance

So, let's just say it's been a rough day. Finally get back home after being away for weeks.

Nothing in the fridge as I've been away... but there was one packet of Liptons Cup of Noodle. I was looking forward to enjoying a warm cup. After heating in the microwave, there are 13 specs of what should be noodles.

Looks like a 1 inch Noodle chopped up 13 times and that's what's in my cup.

Very disappointed. Going to bed hungry tonight.

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